CONTACT US:
Have questions? reach out.
Contact us directly at [email protected]
IMPORTANT NOTES:
We cannot accept C.O.D. deliveries.
You must include a return address. Any package received without a return address on the outside of the package will be refused, and AUTO CLASSIC LED will not replace the contents of the package. Thank you for your cooperation. Exchanges are subject to availability. A refund can be processed at request if the product is unavailable. After 30 days, returns are NOT accepted.
ACCEPTING DELIVERY OF YOUR SHIPMENT (HOW TO HANDLE DAMAGED PACKAGES):
There is always a possibility of either internal or external damages caused by careless handling, accident, etc., during transit by common carrier. Further, this equipment maybe damaged without any apparent visible damage to the container. As a matter of prudence, Auto Classic LED insures all shipped items for at the replacement value. However, Auto Classic LED must ask for your assistance in determining the cause and extent of any possible damages:
- Upon receipt of the shipment(s) and before accepting delivery, inspect the outside packaging.
- Note any damages to the package or equipment even if it involves an innocuous hole in the box, torn bubble wrap, minor-looking dent or banged-in corners.
If errors and or damage of any kind are discovered, save all the packing material and chips or pieces found in the packaging from broken equipment. Notify AUTO CLASSIC LED IMMEDIATELY, so that AUTO CLASSIC LED can inform the shipping company that a claim will be made. (Take pictures if possible)
- AUTO CLASSIC LED will not be able to process nor be responsible for any claims for any transportation damages, internal or external if not notified within 24 hours after delivery.
- AUTO CLASSIC LED will not be responsible for any missing items if not notified within TWO (2) Business Days of delivery.
- AUTO CLASSIC LED will not be responsible for any claims unless the above is strictly adhered to.
GENERAL SHIPPING INFO:
Most items will be shipped within 7 to 14 business days unless material is out of stock. If your order is placed on a Saturday, Sunday or holiday, we will process your order on the next business day. Customers will be notified of out of stock items via email. We reserve the right to run out and to backorder items up to 30 working days.
Shipping to California: WARNING: Products contain chemicals known to the State of California to cause cancer or birth defects or other reproductive harm. For more information: www.P65Warnings.ca.gov Proposition 65 requires Auto Classic LED to notify Californians about significant amounts of chemicals in the products they purchase. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals.
HOW DO I RETURN MY PRODUCT?
We design Auto Classic LED products to bring uniqueness and fun to your automotive lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Merchandise can be returned for a refund or exchange for any reason within 30 days from the day you receive your item. All items must be unused, fully intact and in the original packaging to receive a refund or to qualify for an exchange. Returns and exchanges will be processed within 5 business days of being received and refunds will be issued based on the original method of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
To make a return, please email us at autoclassicled@gmail with a brief description of the reason.
Mail all returns to the address stated below:
Pack your return and send it to Auto Classic LED at:
Auto Classic LED
Return Dept
2515 Millrace Dr, St Peters, MO 63376